How do we…
How do we find and record all the AI we use, including AI inside tools we already own?
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The short answer
- Recommendation
- List uses, not tools: one purpose, one owner, one tool or feature per row. Find them from four sources and by asking people directly, make any running use safe first, then run the inventory checks and fix what they find.
- Reasoning
- A policy with no list of what is in use cannot be applied, so the inventory comes first. No single report shows every use. Managers know what their teams use, single sign-on and card-spend reports show what was bought or signed into, release notes show AI features added to software you already own, and supplier notices show new features. Free tools on personal accounts show in none of them, so only asking finds them, and people answer when nobody is blamed. A feature a supplier adds to software you own is a new use.
- Considerations
- Ask without threatening a penalty, because people hide what they do. Ask what they would need from an approved tool: people who have one stop using the free one.
- A use that could be a prohibited practice or take special category data is stopped at once, with Legal or the Data Protection Officer told the same day. It gets no dated condition.
- The defaults are the pack's: an unapproved tool stopped within 3 working days (AG-02), assessments of running Tier 2 and 3 uses within 90 calendar days of the inventory closing (AG-09), and a whole-inventory review at least every 6 months (AG-10).
- Contractors and supplier staff who hold your accounts are in scope, on any device or account (AG-01).
The decision, step by step
Select any step for the reasoning behind it and where the pack covers it.
- Start
- Step
- Decision
- Outcome
- Loop back
Keyboard: Tab to a step, arrow keys move along the flow, Enter pins its explanation, + and − zoom, 0 fits the diagram, Esc closes. The text version below has the same content.
Where a step quotes a number, it is the default in the CISO Times pack. Your own standard may set a different one.
Read as text
The same flow written out: each step, its reasoning and where the pack covers it. 20 steps.
Start
We need a list of every AI we use
Most organisations do not build AI. They use other people's AI: an assistant in the office suite, a feature in a system they already run, a supplier's chatbot or a free tool a member of staff found. A policy with no list of what is in use cannot be applied, so the inventory comes first. One use is one purpose with one owner, so one tool can have several uses.
In the pack
- P24-A01 P24-A01
- P24-A05 AI System & Use Case InventoryInstructions
- P24-A02 AI Acceptable Use & Security PolicyThe inventory and suppliers (rule AG-10)
Step
Gather candidates from four sources, not one
Ask each manager what their team uses. Read the single sign-on and card-spend reports. Check the release notes of software you own for AI features. Collect supplier notices of new AI features. Judgement: use all four in the first pass, because each misses what another finds. Include contractors and supplier staff who hold your accounts, and AI built into other software (AG-01).
In the pack
- P24-A05 AI System & Use Case InventoryInstructions
- P24-A03 AI Use Case Intake & Approval ProcedureA use found already running without approval (rule EX-1)
- P24-A02 AI Acceptable Use & Security PolicyScope (rule AG-01)
Step
Ask people, and say nobody is blamed for answering
Free tools on personal accounts will not show in any report, so only asking finds them. Say plainly that nobody is blamed for a report made in good faith (P09 IM-01). Do not send an all-staff email that threatens a penalty, because people hide what they do. Ask what they would need from an approved tool, then approve one: people who have an approved tool stop using the free one.
In the pack
- P24-A05 AI System & Use Case InventoryInstructions
- P24-A02 AI Acceptable Use & Security PolicyUsing AI at work (rule AG-02)
Decision
Does it infer its outputs from the input it receives?
The Act defines an AI system as a machine-based system that infers from its input how to generate outputs such as predictions, content, recommendations or decisions (Article 3(1)). The pack lists a chat assistant, an image generator, a forecasting feature and a spam filter that learns as AI systems, and a fixed formula as not one. Judgement: if you cannot tell, take the Yes branch and let the supplier or Legal say otherwise. This is a screening answer, not a legal classification.
- Yes, or not known: Do our people use it for our work, on any account or device?
- No: Leave it off, and note why
In the pack
- P24-A05 AI System & Use Case InventoryDefinitions
- P24-A02 AI Acceptable Use & Security PolicyDefinitions
Outcome
Leave it off, and note why
A fixed formula is not an AI system under the pack's definition, so it does not belong on this list. Judgement: write one line saying why, so the next person who finds it does not ask again. If the supplier later adds a learning or generative feature, treat it as a new candidate.
In the pack
- P24-A05 AI System & Use Case InventoryDefinitions
Decision
Do our people use it for our work, on any account or device?
The policy covers everyone who works for the organisation, including contractors and supplier staff who hold your accounts, whenever they use AI for work, on any device or account. Work done on a personal account counts, and that is the case that shows in no report. If not known, answer Yes.
- Yes, or not known: Could it be a prohibited practice, or take special category data?
- No: Not a work use: leave it off
In the pack
- P24-A02 AI Acceptable Use & Security PolicyScope (rule AG-01)
Outcome
Not a work use: leave it off
Purely personal use outside work is not an entry. If the same tool is later used for work, even once, it becomes a candidate again. What people may use for work is a separate question for the approved list.
In the pack
- P24-A02 AI Acceptable Use & Security PolicyScope (rule AG-01)
Decision
Could it be a prohibited practice, or take special category data?
Ask this before anything else about the use, because these are the two cases the pack stops at once. The prohibited-practice checklist is PP-01 to PP-10 (for example, inferring the emotions of staff at work). Special category data, such as health data, never goes into an AI tool (P15 CL-19). If not known, take the Yes branch.
- Yes, or not known: Stop it now; tell Legal or the DPO the same day
- No: Is it a feature inside software we already own?
In the pack
- P24-A08 EU AI Act Role & Risk Classification WorksheetChecklists (rule PP-01 to PP-10)
- P24-A03 AI Use Case Intake & Approval ProcedureA use found already running without approval (rule EX-2)
Outcome
Stop it now; tell Legal or the DPO the same day
Do not wait for the working days an ordinary unapproved use gets. For a possible prohibited practice, tell Legal. For special category data, report at once through the incident route (P09 IM-01) and tell the Data Protection Officer the same day (AT-3). The pack allows no exception and sets no dated condition (AG-20). Judgement: if you cannot rule either case out, stop the use while Legal or the Data Protection Officer looks. Record the use afterwards as Stopped, with its reason.
In the pack
- P24-A03 AI Use Case Intake & Approval ProcedureA use found already running without approval (rule EX-2)
- P24-A02 AI Acceptable Use & Security PolicyExceptions (rule AG-20)
Decision
Is it a feature inside software we already own?
AI often arrives as a new feature in a release of software you already run, such as a forecasting module in a warehouse system or a monitoring service with machine-learning detection. It may never have gone through approval, because it was not bought as an AI tool. The pack asks suppliers for notice before they add or change an AI feature (ST-7, P06 clause CL-20), and release notes are one of the ways to find them. If not known, answer Yes.
- Yes, or not known: Record the feature as a use under the system it sits in
- No: Is it already running?
In the pack
- P24-A03 AI Use Case Intake & Approval ProcedureA use found already running without approval
- P24-A02 AI Acceptable Use & Security PolicyThe inventory and suppliers (rule AG-11)
Step
Record the feature as a use under the system it sits in
Give the feature its own row. Name the system it sits in (IF-04, a P07 system) and the supplier (IF-03). The feature is a new use even though the software is old, so it goes through intake like any other (AG-09). The system owner tells the AI governance lead when a supplier adds or changes a feature.
- Then: Is it already running?
In the pack
- P24-A05 AI System & Use Case InventoryInventory (rules IF-03, IF-04)
- P24-A02 AI Acceptable Use & Security PolicyThe inventory and suppliers (rule AG-09)
Decision
Is it already running?
Most uses found in a first survey are already running. A new use does not start before its intake decision (AG-09). If not known, treat it as running, because people may be using it now and it has to be made safe first.
- Yes, or not known: Record it as running, and make it safe first
- No: Record it as Proposed; it waits for the intake decision
In the pack
- P24-A03 AI Use Case Intake & Approval ProcedureStage 1 (IS-1): Propose (rule AG-09)
- P24-A03 AI Use Case Intake & Approval ProcedureA use found already running without approval
Step
Record it as running, and make it safe first
Ask people to stop putting in anything above Public. Find out what has gone in and report anything above what the tool is approved for as an event (AT-1 to AT-3). Answer the twelve intake questions as the use runs today. A tool not on the approved list is stopped within 3 working days by the pack's default (AG-02), and the people are helped to a tool they may use. Pending a review the AI governance lead may suspend an approved running use, and the tier's approvers decide whether it resumes (AG-10, RS-15). At Tier 2 or 3 the assessment is due within 90 calendar days of the inventory closing, by the pack's default (AG-09).
In the pack
- P24-A03 AI Use Case Intake & Approval ProcedureA use found already running without approval (rule EX-2 to EX-6)
- P24-A05 AI System & Use Case InventoryChecks (rule IV-08)
Step
Record it as Proposed; it waits for the intake decision
A proposed use goes on the list from the start with the status Proposed, because no new use starts before its intake decision (AG-09). The AI use owner answers the twelve intake questions. The AI governance lead screens a complete request within 5 working days by the pack's default (IS-2). Setting the tier is a separate question.
In the pack
- P24-A03 AI Use Case Intake & Approval ProcedureStage 1 (IS-1): Propose (rule AG-09)
- P24-A05 AI System & Use Case InventoryInventory
Step
Enter one row with the sixteen fields
Each row carries a unique ID, the purpose, the tool and supplier, the system it sits in, a named owner role (never a team), the role that checks the output, the highest data level, who sees the output, the tier, the status, the approver and date, conditions, the assessment, a pointer to the EU AI Act reasoning, the next review and notes (IF-01 to IF-16). Identical uses may share a row in a small organisation.
In the pack
- P24-A05 AI System & Use Case InventoryInventory (rule IF-01 to IF-16)
- P24-A05 AI System & Use Case InventoryInstructions
Decision
Does any inventory check show a finding?
Ten checks read the rows: unique IDs, an owner and a checker, a tool and a supplier in the register, a valid data level with no special category data, a tier not below what the intake answers give, an approval by the tier's approvers and never the use owner, a reason for any hold, decline or stop, an assessment or a due date for Tier 2 and 3 uses, any review past its date listed, and a tool whose approved state allows the data (IV-01 to IV-10). A finding is a gap to close.
In the pack
- P24-A05 AI System & Use Case InventoryChecks (rule IV-01 to IV-10)
Step
Fix the cause on that row, then recheck
Each finding names the check and the row. Correct the row and run the checks again. Where a tier is below what the intake answers give (IV-05), raise it. Where a use has no owner or no checker (IV-02), name them. Where an approver is the use owner (IV-06), the approval is not valid until the executive decision-maker takes that approver's place. Judgement: where the tool's approved state does not allow the data level or personal data (IV-10), take the use back through intake before it goes on.
- Then: Enter one row with the sixteen fields (back to an earlier step)
In the pack
- P24-A05 AI System & Use Case InventoryChecks (rules IV-05, IV-06, IV-10)
- P24-A05 AI System & Use Case InventoryInstructions
Decision
Is any team, report or system still unread?
The list is only as complete as the sources behind it. Before you close it, check that every manager has answered, that both reports were read and that release notes were checked for each system with a supplier. If not known, go round again. Judgement: the pack sets no completeness test, so this is the check the flow adds.
- Yes, or not known: Gather candidates from four sources, not one (back to an earlier step)
- No: Close the inventory, date it and set the reviews
In the pack
- P24-A05 AI System & Use Case InventoryInstructions
- P24-A03 AI Use Case Intake & Approval ProcedureA use found already running without approval (rule EX-1)
Step
Close the inventory, date it and set the reviews
Write down the date the inventory closed, because the assessment dates of running Tier 2 and 3 uses count from it. Set each use's next review within its tier's months, and review the whole inventory at least every 6 months by the pack's default (AG-10). A trigger forces a review within 10 working days (AG-10); the inventory's optional trigger columns are a workbook extension. The triggers are a new purpose, data level or audience, a supplier change or a new AI feature, an incident, a complaint, or a change in law.
In the pack
- P24-A05 AI System & Use Case InventoryChecks (rule IV-09)
- P24-A03 AI Use Case Intake & Approval ProcedureWhat forces an early review
- P24-A02 AI Acceptable Use & Security PolicyThe inventory and suppliers (rule AG-10)
Outcome
A dated inventory, reported as counts with gaps named
Report counts to security and IT leadership with every gap named, for example how many uses have a current approval out of all uses (AIM-01), and never a score or a percentage (AG-22). The inventory is your own record. Keep a copy that can be reached when the main systems are down.
In the pack
- P24-A05 AI System & Use Case InventoryChecks (rule AIM-01)
- P24-A02 AI Acceptable Use & Security PolicyReview, exceptions and measures (rule AG-22)
Practical checklist
- Gather candidates from managers, single sign-on and card-spend reports, release notes and supplier notices.
- Ask people directly what they use, and say nobody is blamed for answering.
- Leave off anything that is not an AI system or not used for work, with a line saying why.
- Stop at once any use that could be a prohibited practice or take special category data.
- Record an AI feature in software you own as its own use under the system it sits in.
- Make running uses safe first; record new ones as Proposed until their intake decision.
- Enter one row per use with all its fields, run the ten inventory checks and fix each finding.
- Close the inventory with a date once every source is read, and set each use's review date.
Evidence to have ready
- The dated inventory, one row per use, with owner, output checker, highest data level, tier, status, approver and review date.
- The results of the ten inventory checks and the correction made for each finding.
- For each unapproved use found, the date found, the date stopped and the tool it moved to.
- The report to security and IT leadership as counts with every gap named, never a score or a percentage.
Assumptions
- You have, or are adopting, an AI policy that sets the intake questions, the tiers and the approved list. The fields and checks here follow the CISO Times inventory and its defaults, and your own standard may change them.
- You can read your single sign-on and card-spend reports, or can ask someone who can.
- Contractors and supplier staff who hold your accounts are in scope with employees.
Not covered here
- Deciding whether a proposed use can go ahead, and at which tier. That is “How do we decide whether a proposed AI use case can go ahead?”.
- What to do about a use nobody approved, beyond recording it. That is “If staff are already using AI tools nobody approved, then what do we do?”.
- Assessing the risk and impact of a use. That is “How do we assess the risk and impact of an AI use case before we approve it?”.
- Whether the EU AI Act applies to a use, and in which role. That is “Does the EU AI Act apply to our use of AI, and are we a provider or a deployer?”.
Related questions
- How do we classify information without everything ending up "Confidential"?
- How do we decide whether a proposed AI use case can go ahead?
- If staff are already using AI tools nobody approved, then what do we do?
- How do we assess the risk and impact of an AI use case before we approve it?
- Does the EU AI Act apply to our use of AI, and are we a provider or a deployer?